Jim Musselwhite
5
Excellent service! Shop is cleaner than a Microprocessor chip lab. My Mercedes was towed in there January. It had been in my garage since last August after I gave up on it. They brought it back you life! Everyone is friendly, professional, and knowledgeable. Highly recommend! I got all emotional when I finally picked it up this week. It was like the final scene of An Officer and a Gentleman. Thank you First Class!!!
Art & Kathy & Blair Burke
5
Excellent service and customer communication. We have worked with First Class for over 20 years and there is a reason - GREAT service, technical skill competency and SUPERIOR customer communication. Our vehicle “diversity” includes a 33 year old truck, 2013 BMW X5 and 2017 Mini Cooper. We highly recommend the First Class team for keeping your vehicle running smoothly. Thanks First Class.
Chris Bjerke
5
I had out-of-town guests whose car broke down. We were desperate to get it fixed when someone recommended 1st Class Automotive. Our first and only experience has made us committed and dedicated customers for life! They were honest, efficient, professional, understanding, and reasonably priced. I would highly recommend trusting them with your vehicle. Megan, Chelsea, and Harry went above and beyond for us, and we cannot thank them enough!
Chris Turner
5
This was my first visit and won't be my last. First impressions from the moment I walked in was a very friendly, very clean and very professional atmosphere. I went in for routine maintenance on a 15 year old Toyota and they checked a few additional things as requested. They recognized a few things to look out for and took the time to discuss that some of the items noticed were just "notes in their system" without any urgency. I never got the impression at all that there was any up-selling or anything but pure professionalism in their review of the minor things they found. I'll certainly be back. They were recommended by a friend and I can see why after that visit.
Maria Suarez
5
The team at First Class Automotive were very nice. They did a great job in informing me of what services I needed and the reasons why. And they wash your car as well. Highly recommend them. They have a client in me.
Timothy Fisher
5
Incredible experience! Highly-knowledgeable, extremely communicative, technologically-advanced (from most all other repair shops), and HONEST AND TRANSPARENT. I had authorized a quote for a full brake job and they called to let me know that, from a safety standpoint, I didn’t really need new brakes. We discussed the shudder I was feeling, decided on front brakes only, and away we went. Had a loaner through the process, only took two days, and car feels great afterwards. Seriously, the level of transparency instead of just slapping on $3k worth of brakes and calling it a day has earned a customer for life. Don’t hesitate to use these guys regardless of make, they’ll treat you right!
Missy Farrell
5
From my 1st call to First Class, I was wowed by their professionalism and what we used to automatically expect of great service. They asked questions, called me back promptly, and once my car was there, didn't try and charge me for needless work. I will certainly use them again and refer to others.
Pete Velez
5
I did a lot of research for the best Indy mechanic in my area and this came up as one of the top choices. I had them service my 2015 BMW and they truly provided me with awesome customer service, honesty, and many years of experience working on BMWs. I’ve found my new BMW mechanic!!! Thanks First Class…
jonjon W
5
Harry ,Chris and the team are always fantastic, honest, and get the work done right first time. I bought a 2001 car for my son and they took it, checked everything out to make sure it was safe. Fixed what needed fixing and now I know it is safe for him to drive around in. I have trusted them with all of my cars for years. They are a bit more expensive than some others but way less than the dealership and you are going to get quality and reliability every time. As my dad used to say “ if you pay peanuts you get monkeys” when it comes to our cars it’s first class automotive all the way thanks guys!
Ramona Allen
5
Quick, efficient but most of all, friendly service. A willingness-to-help that I have not experienced anywhere to date. Very grateful for the wonderful interaction here and I look forward to using their services again soon.
J Vastey
5
Top level service. I have been coming here for 10 years and never had an issue once. Every time any of my cars come in for maintenance the problem is solved on that 1 visit. The shop is extremely clean and provide red carpet service to customers.
Cam Nott
5
Probably the most honest, straight forward shop I’ve ever taken my BMW to. Thanks so much for everything!
Sylvia Royall
5
I came back to First Class after many years of mediocre, overpriced, unnecessary services and sheer incompetence by independent shops and dealerships. As a woman, the condescending remarks directed to me were not necessary or warranted. At First Class I am treated with respect and my questions are answered as if they are important. The service representative calls with suggestions of repairs needed and prioritizes the need for repairs. We then decide what services will be done. I know the exact price for each item and have no surprises when I pick my car up. My car loves being pampered at First Class. I cannot imagine taking it elsewhere.
josh daye
5
Chris, Megan & the staff was very professional from start to finish. Explain every detail what was going on with my S Class. Was very impressed how meticulous Chris was with the repairs at hand. Will be bring my other 4 cars to them for sure. Great Service
