First Class Automotive delivers exactly what its name embodies. “First Class” service for me as a customer and my vehicle. They go above and beyond to provide exceptional service. There is no need to be skeptical when you choose them for your service needs. You will leave feeling exactly the way a customer should feel, valued and appreciated.
Wow! Can’t beat the expert staff and service. Their mechanical knowledge is unmatched and the vehicle detailing they recently started offering is excellent. The detailing they did on my truck’s paint looks better than when it was new and better protected from the elements too.
The people at First Class are subject matter experts with years of experience. They take time to explore repair options and give choices. They do not "upsell" unnecessary services. I've taken my BMWs to them for almost 25 years and will continue to do so.
The team at First Class Automotive is incredible. It’s sad to say that, as a female, I don’t always feel comfortable in an automotive situations. We’re not always treated with respect. Literally every person at First Class made me feel valued and appreciated. They never made me feel less than or naive. They did not upcharge me for things I did not need and they gave me 100% transparency. I will never go anywhere else for my automotive needs. Thank you Chris, Chelsea and team for making me a priority and providing amazing service!
After years of taking our car to the car dealer with high price tags for every little thing, we decided to try 1st Class and have not looked back! Great service, beautiful personalities with s smile and everything so much better in price! Love it here!
First Class Automotive always gives me great service for my BMWs. I have been using First Class since the early 90s and would not go anywhere else for out of warranty service. Good people, great service.
Excellent service! Shop is cleaner than a Microprocessor chip lab. My Mercedes was towed in there January. It had been in my garage since last August after I gave up on it. They brought it back you life! Everyone is friendly, professional, and knowledgeable. Highly recommend! I got all emotional when I finally picked it up this week. It was like the final scene of An Officer and a Gentleman. Thank you First Class!!!
First Class Auto is truly first class! Excellent experience and everyone was so friendly! Highly recommend this business if you have any car trouble at all. Will not bring my vehicles anywhere else!
Excellent service and customer communication. We have worked with First Class for over 20 years and there is a reason - GREAT service, technical skill competency and SUPERIOR customer communication. Our vehicle “diversity” includes a 33 year old truck, 2013 BMW X5 and 2017 Mini Cooper. We highly recommend the First Class team for keeping your vehicle running smoothly. Thanks First Class.
This was my first visit and won't be my last. First impressions from the moment I walked in was a very friendly, very clean and very professional atmosphere. I went in for routine maintenance on a 15 year old Toyota and they checked a few additional things as requested. They recognized a few things to look out for and took the time to discuss that some of the items noticed were just "notes in their system" without any urgency. I never got the impression at all that there was any up-selling or anything but pure professionalism in their review of the minor things they found. I'll certainly be back. They were recommended by a friend and I can see why after that visit.
I did a lot of research for the best Indy mechanic in my area and this came up as one of the top choices. I had them service my 2015 BMW and they truly provided me with awesome customer service, honesty, and many years of experience working on BMWs. I’ve found my new BMW mechanic!!! Thanks First Class…
Quick, efficient but most of all, friendly service. A willingness-to-help that I have not experienced anywhere to date. Very grateful for the wonderful interaction here and I look forward to using their services again soon.
Top level service. I have been coming here for 10 years and never had an issue once. Every time any of my cars come in for maintenance the problem is solved on that 1 visit. The shop is extremely clean and provide red carpet service to customers.
I came back to First Class after many years of mediocre, overpriced, unnecessary services and sheer incompetence by independent shops and dealerships. As a woman, the condescending remarks directed to me were not necessary or warranted. At First Class I am treated with respect and my questions are answered as if they are important. The service representative calls with suggestions of repairs needed and prioritizes the need for repairs. We then decide what services will be done. I know the exact price for each item and have no surprises when I pick my car up. My car loves being pampered at First Class. I cannot imagine taking it elsewhere.