Incredible experience! Highly-knowledgeable, extremely communicative, technologically-advanced (from most all other repair shops), and HONEST AND TRANSPARENT. I had authorized a quote for a full brake job and they called to let me know that, from a safety standpoint, I didn’t really need new brakes. We discussed the shudder I was feeling, decided on front brakes only, and away we went. Had a loaner through the process, only took two days, and car feels great afterwards. Seriously, the level of transparency instead of just slapping on $3k worth of brakes and calling it a day has earned a customer for life. Don’t hesitate to use these guys regardless of make, they’ll treat you right!
From my 1st call to First Class, I was wowed by their professionalism and what we used to automatically expect of great service. They asked questions, called me back promptly, and once my car was there, didn't try and charge me for needless work. I will certainly use them again and refer to others.
I did a lot of research for the best Indy mechanic in my area and this came up as one of the top choices. I had them service my 2015 BMW and they truly provided me with awesome customer service, honesty, and many years of experience working on BMWs. I’ve found my new BMW mechanic!!! Thanks First Class…
Harry ,Chris and the team are always fantastic, honest, and get the work done right first time. I bought a 2001 car for my son and they took it, checked everything out to make sure it was safe. Fixed what needed fixing and now I know it is safe for him to drive around in. I have trusted them with all of my cars for years. They are a bit more expensive than some others but way less than the dealership and you are going to get quality and reliability every time. As my dad used to say “ if you pay peanuts you get monkeys” when it comes to our cars it’s first class automotive all the way thanks guys!
First Class Auto lives up to their name.. they are First Class.. they are honest with their evaluations and whether or not you need to do the service. They really put the customer first… everyone is easy to work with. Highly Recommend!
Quick, efficient but most of all, friendly service. A willingness-to-help that I have not experienced anywhere to date. Very grateful for the wonderful interaction here and I look forward to using their services again soon.
This was my first visit to 1st Class Automotive and will not be my last. I was treated like a lifetime customer. I needed routine maintenance on my Audi A4. Additionally there was a popping/knocking noise in the front end suspension. A competing garage diagnosed the problem several months ago and said I needed to replace both axles at $900 each. The second opinion I got from 1st class was a loose fastener on the left front thrust arm. Everything was tightened up and torqued to specifications. The noise was resolved for less than $150! Why would I ever take my Audi anywhere else? Great job 1st class! Will be taking the wife’s Lexus there very soon.
Top level service. I have been coming here for 10 years and never had an issue once. Every time any of my cars come in for maintenance the problem is solved on that 1 visit. The shop is extremely clean and provide red carpet service to customers.
I've used 1st Class for over20 years for all my cars and It's the Only place I'd go. They fix it once and fixt it right!
Probably the most honest, straight forward shop I’ve ever taken my BMW to. Thanks so much for everything!
I came back to First Class after many years of mediocre, overpriced, unnecessary services and sheer incompetence by independent shops and dealerships. As a woman, the condescending remarks directed to me were not necessary or warranted. At First Class I am treated with respect and my questions are answered as if they are important. The service representative calls with suggestions of repairs needed and prioritizes the need for repairs. We then decide what services will be done. I know the exact price for each item and have no surprises when I pick my car up. My car loves being pampered at First Class. I cannot imagine taking it elsewhere.
Chris, Megan & the staff was very professional from start to finish. Explain every detail what was going on with my S Class. Was very impressed how meticulous Chris was with the repairs at hand. Will be bring my other 4 cars to them for sure. Great Service
Fast friendly service and excellent prices. Could not be more happier with the work done on my BMW. The diagnostic report was spot on and from me requesting new brake pads and possibly rotors the tech found the issue was just the sensor and reported just that!!!! I had some additional work carried out that the tech found and overall this place is A+++++ Thank you