I usually feel that I'm kept informed on the status of my car. But I think there is a new young man, Tate maybe, who was very friendly, however when I would call he would check on the status and find out that they were doing another test or the technician was out to lunch, and then he wouldn't call back to let me know what happened, so I was left wondering as to what was going on. I realize that my issue was a bit unusual and took a lot of research, so there wasn't much progress being made. It is just important to get status updates each day (or am/pm) in order to plan how long you'll be without your car. Again, he was very friendly, I just felt that he needed to be a little more assertive in the follow-up.It's always so nice to get a clean car back!! THANK YOU!
Hi Lindsay,You are right. Tate saw the review and felt very bad about the lack of communication during the process. He was not sure what to tell you because we were still trying to diagnose this very intermittant problem. He now understands the need for contact during the process even if it is just to say we are not finished yet. I am sorry if you were left uninformed but we will correct that next time. Thanks for you input! This is how we improve our business.Harry
- First Class Automotive