5

I have been coming to First Class for many years and have never ever had a complaint. They are just to good in what they do, they repair the car and keep the customer happy all at the same time!First Class is just outstanding, Todd has serviced my cars for ever. Lynn is always ready to schedule my in.Jed and Harry will alway help me no matter what the problem may be.

4

staff is very kind, a thorough assessment done each scheduled visit and i am always contacted before they move forward with service as needed, especially love the great loner cars! They also wash and vacuum my car before giving it back to me. Nice touch guys!

5

Always a pleasant experience to go to 1st Class. I trust them with my car and I feel confident that any advice they give me is the right advice.

5

High quality and professional service: car was ready when promised and was able to use one of their customer vehicles which car was in shop

4

I usually feel that I'm kept informed on the status of my car. But I think there is a new young man, Tate maybe, who was very friendly, however when I would call he would check on the status and find out that they were doing another test or the technician was out to lunch, and then he wouldn't call back to let me know what happened, so I was left wondering as to what was going on. I realize that my issue was a bit unusual and took a lot of research, so there wasn't much progress being made. It is just important to get status updates each day (or am/pm) in order to plan how long you'll be without your car. Again, he was very friendly, I just felt that he needed to be a little more assertive in the follow-up.It's always so nice to get a clean car back!! THANK YOU!

Hi Lindsay,You are right. Tate saw the review and felt very bad about the lack of communication during the process. He was not sure what to tell you because we were still trying to diagnose this very intermittant problem. He now understands the need for contact during the process even if it is just to say we are not finished yet. I am sorry if you were left uninformed but we will correct that next time. Thanks for you input! This is how we improve our business.Harry

- First Class Automotive
5

First time customer at First Class Automotive. Porsche 911 was in for service and checkup. They took good care of my car. I received several calls to discuss suggested and necessary work to be performed, along with the cost of each. No $ surprises when I picked up the car and I felt they did a great job on repairs. Again, I will be returning here for future service to my vehicle.

5

The quality of service was excellent, the techs are very very well train, and gets it right the first time. They really know how to take care of their customers and put the customer experience first and forth most. Great team and great customer service. I would recommend them highly to anyone needing first class service. I guess the name says it all. "FIRST CLASS Automotive".ThanksC. LaMont Blackmon

4

I've taken my 1994 BMW 740 to 1st Class since I got it in 1997. It now has 255,000 miles and still drives better than most new cars. 1st Class has been the reason I have no squeaks or inoperable features. They are not the least expensive shop but they have saved me money by keeping my car driving so well that I did not need to sell it.

5

It was great, as always.

5

Fast, courteous, honest, and done right--As usual.

First Class Automotive is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call First Class Automotive (919) 878-9100 if you have any issues in accessing any area of our website.