I am HUGE fan of customer service attitude and practices with any company or organization that I'm involved with. It's the core of any operation. Whether you're selling from popsicle stand or providing a service, that first impression and continued professionalism is something that is embedded in customer's mind. That's when it becomes personable. To me, 1st Class is that and more. However, don't take MY word for it, create your own opinion with your next service or repair.